- AIRCALL CRM SACHS GROUP 1B TSEBLOOMBERG SOFTWARE
- AIRCALL CRM SACHS GROUP 1B TSEBLOOMBERG PROFESSIONAL
AIRCALL CRM SACHS GROUP 1B TSEBLOOMBERG SOFTWARE
Sales cycles are shortened and optimized, as the software enables certain agents to focus on fine-tuning their scripts and prospecting quality leads while others can concentrate on closing deals. Processes are streamlined and set up for collaboration across departments, which helps everyone. This also enables 24/7 customer service and multilingual support-a necessity for companies that serve large international markets.Īll in all, the right call center software dramatically enhances customer experiences and eases the overall workload of call center agents. Since virtual call center software allows for distributed teams working off-site, as well as the services of a third party call center, business operating costs can be lowered even further. On-site maintenance is obsolete, since the software is easily upgraded and typically maintained by SaaS partners like Aircall. Virtual call center software requires no hardware or IT technicians, it’s simply downloaded from a browser or as a mobile app (or both) and installed on employees’ existing electronic devices such as smartphones and laptops.
AIRCALL CRM SACHS GROUP 1B TSEBLOOMBERG PROFESSIONAL
One of the major benefits is the lower installation and operating costs of a professional business phone system. “Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations.Besides the benefits of the many software integrations and useful features that are accessible with virtual call center software, there are several core advantages for a business that implements call center software. “Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year,” Olivier Pailhes, co-founder and CEO of Aircall, said in a statement. Aircall’s goal is to ready businesses for the future of work, which is almost certainly going to remain virtual for the time being. This includes better transcription and speech analytics and new AI capabilities.
The funding will also be used to enter into partnerships with telecommunication companies so Aircall can “leverage” their local networks and improve the company’s platform. In the meantime, Aircall is actively hiring for more than 20 positions in NYC. It also has plans to open new offices in London and Berlin, and make “deeper investments” in North America and Asia, according to a news release. “We are very excited to partner with Aircall, as the company looks to accelerate its growth and expand globally.”Īircall currently has more than 450 employees across its offices in NYC, Paris, Sydney and Madrid, and says it plans to hire another 260 by the end of the year.
In a hybrid work environment, users are looking to Aircall to provide an easy-to-use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction,” Christian Resch, managing director at Goldman Sachs, said in a statement. “The past 12 months have been a catalyst for Aircall’s cloud-based SaaS communication solution. In fact, the company’s customer base has grown to 8,500 - a 65 percent increase from this time last year. This allows employees to have more informed conversations with customers.Īircall says its tech has proven to be especially useful amid the virtual world of the pandemic, when businesses need solutions that support communications between a dispersed workforce. Its cloud-based platform collects data about the person on the call and their relationship to the business, analyzes it and then integrates it into a software the business is already using such as Salesforce and Slack. They're Hiring | View 8 Jobs Aircall is Hiring | View 8 Jobsįounded in 2014, Aircall aims to arm customer support and sales teams with the information they need to keep customers happy and close more deals.
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